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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Casey Dunlap

May 15, 2024

5  out of  5 rating by Casey Dunlap
"I would like to thank Karen Payne for resolving all of my issues patiently, being informative and for the overall outstanding customer service!"
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January 11, 2024

5  out of  5 rating by Ed
"Great agent!"
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Maxie Hogan

May 2, 2023

5  out of  5 rating by Maxie Hogan
"We have been with this office for 8 years and unfortunately, recently, our oldest was in a car accident. The staff was amazing and made sure that we had all the information we needed including towing and a repair shop that was able to take the car. When the process seemed to be stuck on the claims side, they were able to help and were able to get someone to assist in moving it along. Every time I have needed help or assistance someone has been able to do so. Everyone is knowledgable and understanding. I would recommend this location a million times!"
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David Rubin

January 25, 2023

5  out of  5 rating by David Rubin
"You don't really appreciate your auto insurance coverage until you have to use it. In December 2022 I swerved to miss a tree stump in the road. Thank God no one was injured but State Farm, based on the cost of the repairs, decided to total my Jeep. I cannot express my gratitude to the State Farm claims department for how efficiently and effectively they handled every part of the process, from towing my damaged vehicle to keeping me informed of every step of the claims process. In particular I want to express my thanks to Karen, Melody and Tanya at Jason Hoy State Farm. I understand that this is their job to help people navigate through the claims process but these three women went above and beyond answering my plethora of questions, helping me with the documentation, and reassuring me that everything would be fine. Jason, these awesome ladies deserve a big raise!! I am a long time State Farm customer and plan on staying that way. Well done and thank you again so much."
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Abdelis Vega

November 5, 2021

2  out of  5 rating by Abdelis Vega
"They're great IF AND WHEN you can get ahold of them- which is tough. Once I transferred my policy from out of state it was impossible to ever get a solid connection or appointment. Emails weren't followed up on, messages not returned. Sad thing is their folks are very friendly but the last thing you need from an insurance agent is for them to ghost you when you're needing things. Ended up switching agents."
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Muhammad Bilal

October 7, 2021

5  out of  5 rating by Muhammad Bilal
"Nice people. Extremely helpful during difficult times."
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Tonya Stallings

September 21, 2021

5  out of  5 rating by Tonya Stallings
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Joel Wafer

August 28, 2021

5  out of  5 rating by Joel Wafer
"I was skeptical at first that I could save money switching from USAA to State Farm. I spoke with Tanya at Jason Hoy’s office and we carefully dissected my needs and wants from insurance. Over email and over the phone we crafted a thorough level of coverage that not only better protected me, but also saves a considerable amount of money. I was able to visit in person to finalize everything and the whole process was flawless. Thank you for your help."
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Lauren Gail

July 20, 2021

1  out of  5 rating by Lauren Gail
"Literally cannot ever get ahold of Jason and when they say they are going to call you back they never do. I have an account with them and cannot for the life of me get them to fix a typo in my name. I’ve been calling them periodically for two months now trying to get it fixed and they are still unable to even fix something so simple for me because Jason is never in the office."
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Bridget Shoemaker

July 6, 2021

5  out of  5 rating by Bridget Shoemaker
"The best local agent, we love the personal service!"
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Barr Jones

April 22, 2021

5  out of  5 rating by Barr Jones
"Amazing staff that will go the extra mile for you."
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Wendy Ellsworth

April 16, 2021

5  out of  5 rating by Wendy Ellsworth
"The customer service at this agency is AMAZING! I have known them for over 6 years and they truly care about their clients."
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Moriah W

March 17, 2021

5  out of  5 rating by Moriah W
"I’ve had insurance for years and I’ve never had the experience that I’ve gotten here! For the longest time, I just paid my auto insurance and had no idea what I was getting. Josh did a great job explaining every coverage to me which was much different than any other insurance company I’ve had. Jason and the whole office is very nice snd helpful with the information they’ve given me! Thank you guys."
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Matt Ebbert

February 2, 2021

5  out of  5 rating by Matt Ebbert
"I have had accounts with Jason and team off and on over the last 10 years ( a few years out of state with another State Farm agent) and have always received the highest level of service. Prompt, accurate and often times pro-active communication across my auto, home and life policies. The team has always been honest and helpful, highly recommend!"
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Carol Bahr

December 17, 2020

5  out of  5 rating by Carol Bahr
"We have used Jason Hoy - State Farm since moving to New Albany years ago. They offer amazing service and there is never a need to call a 1-800 number. A friendly and helpful voice answers the phone every time. We had major water damage years ago at one of my family's homes (we all use Jason Hoy) and Jason was at the house on a Saturday meeting with us to start the insurance process, and was so helpful during the entire claim. Great Service!!!"
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Kristin Vondersaar

December 11, 2020

5  out of  5 rating by Kristin Vondersaar
"Professional and knowledgeable staff with attention to detail on all your insurance questions."
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Mark Hutsko

November 23, 2020

5  out of  5 rating by Mark Hutsko
"Exceptional insurance agency. Excellent personnel and service. Very community minded with multiple community outreach experiences. In particular an event for new teen drivers and their parents was a tremendous success. I highly recommend Jason Hoy and his staff. They will take excellent care of your insurance needs."
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Arvin Singh

November 6, 2020

5  out of  5 rating by Arvin Singh
"Juggling 2 youthful drivers, with one in college, cost is a challenge. I felt like the Jason Hoy team really listened to my concerns and assisted me with purchasing the best coverage while still meeting my monthly budget. We were even able to purchase a life insurance policy for my daughter with some of the savings."
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Michael McNeilly

November 2, 2020

5  out of  5 rating by Michael McNeilly
"Jason’s office is great to work with. They handle everything quickly and efficiently. This great service allows you to focus on moving and escrows. Always great knowing an insurance agent who makes things easier! I highly recommend this office!"
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Michael Zamiska

September 4, 2020

5  out of  5 rating by Michael Zamiska
"Jason and everyone at his agency were very helpful and made the whole claim process painless. Very professional and made sure I was taken care of."
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Victoria Brill

September 3, 2020

5  out of  5 rating by Victoria Brill
"The staff are always very kind and helpful. Their youthful driving event they put together is always very informational."
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Lou Guida

September 1, 2020

5  out of  5 rating by Lou Guida
"I've been with State Farm for years. Jason and his staff are very knowledgeable and extremely helpful. I've referred multiple people and will continue to do so! 10/10 would recommend."
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Jon Giganti

July 23, 2020

5  out of  5 rating by Jon Giganti
"Jason and his team are top notch! They don't simply want to earn your business. Even more than that, they want to know and understand you personally so they can figure out how to provide the most value. I couldn't recommend them highly enough. You will get world-class service and will be so happy you've partnered with them!"
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Elaine Robinson

June 2, 2020

5  out of  5 rating by Elaine Robinson
"Jason Hoy is a class act. He is not even our agent, but when my son was stranded on the side of the road and called the nearest State Farm agent, he personally came and offered assistance. In a moment of crisis, he restored our faith in humanity."
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Gene Perry

May 29, 2020

5  out of  5 rating by Gene Perry
"Outstanding customer service and value. Although I already had a State Farm homeowner insurance policy on my house (via a different agent), Jason reduced my annual premium by $400 by assessing and determining what coverages I really needed. Because of that, I selected him as my new agent."